[H2] Tech that powers innovation
In today’s business landscape, organisations are seeking innovative strategies to help boost processes, improve connections between their workforce, and ultimately assist in bringing customer satisfaction to new heights. With the right tech tools, businesses can make this happen without having to reinvent the wheel.
A digital workforce emerges
With pushes towards a more digital environment and the influences of the hybrid workplace, a greater need for technology that streamlines virtual spaces has emerged. These are spaces that need to support both collaborative and individual work while boosting business communications.
With technology like Unified Communications (UC), teams can access the tools they need to help effectively and efficiently leverage the digital workplace. These tools can help simplify processes and improve productivity in order to enhance flexible working and cultivate better client outcomes. With a UC platform, you can help provide more methods of collaboration and connection between teams and clients, from more places.
TBTC Sydney City has identified four UC key benefits that can help increase your workplace productivity.
1. Automated and systemised processes and workflows
In the modern business context, workflow refers to the “definition, execution and automation of business processes where tasks, information or documents are passed from one participant to another for action”. Due to the fact that it is one, complete platform, UC can be a key driver that connects and propels this process.
With this platform, you can experience a clearer workflow chain with greater visibility over projects from start to finish, and an increased understanding of how employee processes fit into the bigger picture. For example, if your employee is serving a client online and needs to move them on to another team member, or pick up their enquiry at a later date, UC can help streamline this process. It saves all relevant client information into one area and helps provide access to the relevant people so they can help pick up where things left off.
2. More strategic time management and planning
Managing tasks is integral aspect of effective time management. With this function available on any UC platform, projects can be completed with greater accuracy, quality, and efficiency.
To enhance the strategic planning that occurs prior to project commencement, task management tools can help with creating, planning, assigning, and tracking work. With everyone working on a single, cohesive platform, it can be easier to keep track of which stage of a task a co-worker is at. Coordination can become simplified and processes more efficient with the use of additional tools like search, group calendars, and in-app chat.
Essentially, the UC tools that systemise workflows to assist in improving time and task management are the ones that can help enhance the outcomes of strategic planning. This can create a more streamlined workflow that can lead to a happier, more cohesive team, and flow into external processes that help result in more satisfied customers.
3. Enhanced cross-organisational mobility and collaboration
With the use of specific UC solutions, tools like cloud calling, project management and scheduling software, video conferencing, file sharing, and real-time chat and messaging can be faster and easier to deploy. These tools also become more effective in day-to-day activity, making them less of a business indulgence and more of a necessity to maintain effective business collaboration.
By facilitating remote work, UC solutions allow employees to stay connected across devices and locations. If a colleague working from home is collaborating with a colleague in the office, they can quickly connect via video conferencing for face-to-face communication as needed. Plus, when your entire business is familiar with the same platform, cross-organisational collaboration can be more seamless.
4. Maintain lines of communication
The capabilities of UC tools go beyond day-to-day communications. Businesses don’t have to rely on backed-up phone lines filled with waiting customers or colleagues in times of high call volumes. Customer can reach out on multiple communication channels, like SMS, social media, video, email and live chat, provided by UC. This can often succeed where standard setups fail and help provide multiple contact options to customers, which can assist businesses bridge the communication gap. Things are kept moving, which helps reduce downtime and customer dissatisfaction.
Selecting the right Unified Communication solution for your organisation
Unified Communications tools are a series of solutions that are brought together into a single platform to help facilitate more streamlined communications between key players in your business network.
UC tools vary, so it’s important to find the solution that best aligns with how you operate – whether that be Telstra Calling for Office 365, Telstra IP Telephony, Cloud PBX Calling, or something else.
Among other things, the platform you choose should fuel innovation with team collaboration, diversify the places your team can work from, help streamline processes with a single provider, and integrate your other tools for improved efficiency. Effectively utilised unified communications could be the key to growth without your business.
How TBTC Sydney City can help improve your workplace productivity
At TBTC Sydney City, we’ll work closely with you to help understand your business and strategic goals. This will allow us to make tailored recommendations for a Unified Communications solution that helps support your business, now and into the future.
Let’s get collaborating. Talk to us today.
